Refund Policy

At Pawree, we want you and your furry friend to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help! Please review our refund and return policy below.

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:
✔️ The item must be unused, in its original condition, and in the original packaging.
✔️ The return request must be made within [X] days of receiving your order.
✔️ Only regular-priced items are eligible for refunds—sale or clearance items are non-refundable.
✔️ Returns must be accompanied by proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

We do not accept returns or refunds for:
❌ Used, damaged, or altered products.
❌ Gift cards or promotional items.
❌ Items returned outside of the eligible return period.

3. Refund Process

If your return meets the eligibility criteria:
1️⃣ Contact Us: Email our support team at [Your Email] with your order number and reason for return.
2️⃣ Approval & Return Instructions: We will review your request and provide return instructions.
3️⃣ Ship Your Item: Send the item back to us at the provided return address (shipping costs are the customer’s responsibility, unless the item is defective or incorrect).
4️⃣ Inspection & Refund: Once we receive and inspect the item, we will process your refund within [X] business days. Refunds will be credited to your original payment method.

4. Late or Missing Refunds

  • If you haven’t received your refund yet, please check your bank account or contact your payment provider.
  • If there are any delays, email us at [Your Email], and we’ll be happy to assist you.

5. Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within [X] days of receiving your order. We will arrange a replacement or full refund, including return shipping costs.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return your original order and place a new order.

7. Order Cancellations

  • Orders can be canceled within [X] hours after placing the order.
  • Once an order is shipped, it cannot be canceled but can be returned following our return policy.